Return & Refund Policy
At Motowinn Enterprises, customer satisfaction is important to us. We take every effort to ensure that products reach you safely and in proper working condition.
Returns
A return or replacement request may be raised if:
The product received is damaged or defective.
You receive an incorrect product.
The product is significantly different from what was ordered.
Any part or accessory included with the product is missing.
Customers should contact Motowinn Enterprises as soon as possible after delivery if they experience any of the above issues.
To help us verify the issue, customers may be required to provide photographs or an unboxing video showing the product, packaging and reported damage or defect.
Return Conditions
To be eligible for a return:
The product should be unused and in its original condition, except where usage was necessary to identify a defect.
Original packaging, accessories, manuals, warranty cards and other items supplied with the product should be retained.
The product should not have been physically damaged after delivery.
The product's serial number, labels or identification markings must not be removed or altered.
Products damaged due to misuse, improper installation, accidental damage, voltage fluctuations or normal wear and tear may not qualify for return and may instead be covered under the applicable manufacturer's warranty.
Replacement
Once the returned product has been inspected and the issue has been verified, a replacement may be provided depending on product availability.
If a replacement is unavailable, the customer may be offered a refund.
Refunds
Once a refund request has been approved, the refund will generally be processed within 7–10 working days.
For orders paid through Credit Card, Debit Card, Net Banking or other online payment methods, the refund will be processed back to the original payment method.
For Cash on Delivery (COD) orders, eligible refunds may be processed through bank transfer/NEFT or UPI. Customers may be contacted for the required payment details.
The actual time taken for the amount to appear in the customer's account may vary depending on the bank or payment provider.
Non-Returnable Cases
Returns may not be accepted where:
The product has been damaged due to customer misuse or negligence.
Parts, accessories, packaging or documentation are missing.
The serial number or product identification has been altered.
The product has been modified, repaired or tampered with by an unauthorized person.
The issue is covered directly under the manufacturer's warranty and requires service through an authorized service centre.
This does not affect any rights available to customers under applicable consumer protection laws.